Accounts, withdrawals, security and the API. If none of these covers it, the team is a message away at the bottom of the page.
18 questions
Select Get Started, open the Sign Up tab, and enter a username and a password of at least 12 characters. Accept the Terms of Service and Privacy Policy and select Create Account.
You are then shown a set of recovery codes. Save them: they are the only way to reset a forgotten password, because we do not collect email addresses.
No KYC for a basic account: we do not ask for a name, an email address or identity documents. Depending on where you operate, financial regulation may still apply to your business — see Compliance.
Not for a basic account. We collect a username and a password, and nothing else about who you are. Whether regulation applies to what you do with the platform depends on where you operate and what you sell; the Compliance page sets out our position.
Use one of the recovery codes you saved when you created the account. On the sign-in page choose Forgot password, then enter your username, a recovery code and a new password. Each code works once; you can generate a fresh set from the Account page at any time.
There is no email reset, because we hold no email address for you. If you have lost your recovery codes as well, contact support at t.me/etheroute with your username; without the codes we may not be able to restore access.
Passwords are stored as salted scrypt hashes and never in plain text; the server checks a password without ever writing it to a log. Choose a long password that you use nowhere else — a password manager makes that easy.
65 networks across four families, all behind one account and one API:
Each chain pays in its own native coin: a wallet on Base receives ETH, a wallet on BNB Chain receives BNB. On every EVM chain a wallet also takes that chain's dollar tokens — USDC and USDT — and your customer picks which to send on the payment page. Every chain takes payments, has an address you can generate from the dashboard, and can be withdrawn from. The live list, with confirmation thresholds and explorer links, is at GET /api/chains.
The coin of any of the 65 chains we support, and the USDC and USDT on the EVM ones, into whichever chain and asset you like: a chain's coin, or USDC or USDT on a chain that carries them.
A withdrawal sweeps everything you have received — each wallet's coin and any dollar tokens it holds — into one destination address. A holding that is already the asset you asked for, on that chain, is sent directly with no swap. A holding on that chain in another asset (USDC when you asked for ETH, or the reverse) is swapped on the chain itself, through a router contract your wallet calls directly: no custodian, no account, and the swap reverts rather than settling short if the price moves. That runs on 16 chains: Ethereum, Polygon, Base, Arbitrum One, Optimism, BNB Chain, Avalanche, Linea, Gnosis, Sonic, Berachain, Monad, HyperEVM, Ronin, Unichain and Plasma. Anything on another chain crosses through THORChain where it serves both ends — Ethereum, Base, BNB Chain, Avalanche, Bitcoin, Litecoin, Solana, Bitcoin Cash, Dogecoin and XRP Ledger, and the USDC and USDT on the EVM ones: your wallet pays the network's vault with a memo and the network pays you, nothing wrapped and no custodian — or otherwise at a fixed rate that is quoted on the review screen before you confirm, so the figure you see is the figure that arrives. Both are quoted where both exist and the one that pays more wins. 41 of the newer chains (Linea, Scroll, Gnosis, Celo, opBNB, Kaia, World Chain, Unichain, Ink, Soneium, Taiko, Lisk, Abstract, Mode, Fraxtal, Immutable zkEVM, Telos EVM, Aurora, Metis Andromeda, Boba Network, Gravity Alpha, Cyber, Superseed, Hemi, Katana, ApeChain, Flare, PulseChain, Bitlayer, Merlin, Kava, Arbitrum Nova, ZetaChain, Hedera, Fuse, Plume, Morph, Cronos zkEVM, Blast, Zora and BitTorrent Chain) have no cross-chain route yet, so they pay out on their own chain only.
Gas is always the chain's coin: a wallet holding USDC but no ETH needs a few cents of ETH before the USDC can move, and the review says so.
A 5% platform fee on every withdrawal, plus the network fee the chain charges at the time. Both are shown on the review screen before you confirm, and the amount shown there is the amount that is sent.
Example: a $100 withdrawal carries a $5 platform fee, so $95 goes to your address, less the network fee.
A direct transfer — a wallet already on the chain you are cashing out to — is done once the payout chain confirms it. What that takes, chain by chain:
A wallet on a different chain is swapped first, and the swap provider's own processing time comes on top — a few minutes as a rule, and up to an hour when Bitcoin is on either side. A payout sitting in processing that long is normal, not a failure. The dashboard shows each transfer's progress, and the API and webhooks report every change of state.
No. Once a transfer has been broadcast to the network it cannot be reversed, by us or by anyone else. Check the recipient address and the amount on the review screen before you confirm.
$5 in value per chain, plus enough of the chain’s coin to cover the network fee. The minimum keeps the network fee small relative to the amount being sent.
There is no daily limit and no cap on the number of withdrawals. You can withdraw whatever your wallets hold, subject to the per-chain minimum. One withdrawal runs at a time per account; a second one waits until the first has finished.
Data travels over TLS. Wallet keys are encrypted with AES-256 before they are stored, and passwords are kept as salted hashes. We store what the service needs to run and nothing about who you are; the Privacy Policy lists it in full.
Etheroute does. It generates your receiving wallets and keeps their private keys encrypted with AES-256, so that it can sign withdrawals for you; you never handle a seed phrase. Withdrawals go to an address you control, and your balance is yours to withdraw at any time. The keys are never shown to anyone, including you.
Your username and a hash of your password; the receiving wallets we generate for your account and the addresses you withdraw to; your transaction history; and usage logs. We do not collect names, email addresses, phone numbers or locations.
Withdraw your balances first, then contact support at t.me/etheroute with your username. The account and its data are removed within 30 days. Transaction records may be kept where the law requires it.
Yes. Everything the dashboard does is available over a REST API with an API key: wallets, checkout links, transactions, withdrawals and webhooks. See the API reference.
Give a checkout link a webhook URL and we POST a signed event the moment it settles, underpays or expires. Payouts and transactions report each change of state through the API, and the dashboard refreshes on its own while a withdrawal is in progress. The status page shows the health of every network.
Confirmations take longer and network fees rise. The fee on the review screen is estimated from the network’s conditions at that moment, so it reflects the congestion; a payout that sits in processing while a busy chain confirms is normal rather than a failure.
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