1. Introduction
Etheroute ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
NO KYC POLICY: Etheroute does not collect personally identifiable information like names, email addresses, or other identifying data. We collect only what is needed to run the payments service.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Username (your chosen identifier)
- Password (stored as a salted hash, never in plain text)
2.2 Transaction Information
To process withdrawals, we collect and store:
- Cryptocurrency wallet addresses: the receiving wallets we generate for your account, and the addresses you withdraw to
- Transaction amounts and dates
- Transaction status and blockchain confirmations
- Chain/network information (the blockchain a wallet or payment is on)
2.3 Technical Information
We automatically collect certain technical information:
- Usage logs and timestamps
3. How We Use Your Information
We use collected information for:
- Processing and completing cryptocurrency withdrawals
- Providing real-time transaction status updates
- Preventing fraud and illegal activities
- Improving and maintaining our Service
- Complying with legal obligations
- Security and technical support
4. Data Security
4.1 Encryption
All traffic is carried over TLS. Wallet private keys are encrypted with AES-256 before they are stored, and passwords are kept as salted hashes rather than in plain text.
4.2 Access Control
Access to production data is limited to the systems that run the Service and to the operators who maintain it.
4.3 Security Limitations
No system is entirely secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain user data for as long as necessary to provide our Service and maintain transaction records. Transaction history may be retained for compliance and dispute resolution purposes.
6. Third-Party Services
6.1 Blockchain Networks
When you withdraw cryptocurrency, your transaction data is recorded on the blockchain, which is public and immutable. This is beyond our control.
6.2 RPC Providers
We use blockchain RPC providers to verify transactions. These providers may collect IP addresses and usage data according to their privacy policies.
6.3 Other Service Providers
We may use third-party service providers for infrastructure and support. These providers are contractually obligated to protect your information.
7. Your Rights and Choices
7.1 Data Access
You can request access to your account information at any time through your account dashboard.
7.2 Data Deletion
You may request deletion of your account and associated data. However, we may retain transaction records as required by law.
8. Cryptocurrency Addresses and Privacy
Cryptocurrency transactions are pseudonymous but not anonymous. Your wallet addresses and transaction amounts are visible on the blockchain, even though your username is not directly linked.
9. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect information from children. If we become aware of any such collection, we will delete the information immediately.
10. International Users
Etheroute is operated from the United States and our servers are located in Virginia, United States. By using our Service, you consent to your information being transferred to and processed in the United States, whose privacy protections may differ from those of your home country.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy and updating the "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.
12. Legal Compliance
We comply with applicable data protection laws and regulations. We may disclose information when required by law, such as in response to subpoenas, court orders, or government requests.
13. Data Breach Notification
In the event of a data breach involving your information, we will notify you as soon as possible through a notice in your dashboard and on the status page, since we hold no email address for you.
14. Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@etheroute.io
15. Your California Privacy Rights
If you are a California resident, you have the right to request information about the categories of personal information we collect and the purposes for which we use it.
IN SHORT: we hold what the Service needs to run — a username, a password hash, your wallets and your transactions — and nothing about who you are.